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Based on over 25 years of guiding practices to a greater understanding in their financial organization and business flow, Susan Gunn brings a voice of wisdom to the confusion. She is known for being energetic, laughs a lot, and a gives honest, sometimes direct, but always practical advice.

Apr 13, 2021

If you are a practice that accepts insurance, you will not want to miss this episode. Susan Gunn is joined by returning guest Teresa Duncan, MS and Dana Moss, to discuss insurance, highlighting ways to save you money and debunking some myths that could be costing you!  

Episode Highlights

  • Teresa’s & Dana’s Background
  • Covid-19 Insurance Claims 
  • Negotiation Myth
  • Insurance Training
  • Insurance Credentialing
  • Coding Mistakes


“Stop saying that MetLife and Delta will never negotiate - they will if the terms are favorable.” 

“What stinks is that patient probably knew they were not covered because they were fired, or furloughed.” 

“Document, document, document - it’s the name of the game.” 

“Never ever send money back unless there is a request for it.” 

“I hate the number 6 infront of a crown. What number do you prefer?”

“Facebook should not be your insurance coordinator training.” 

“At a minimum get an updated coding book and attend 2 webinars on coding every year.” 

“I bill on prep date unless I am told otherwise.” 

“That one simple line ‘radiographs reviewed’ can save you a lot of money.” 

Links & Resources 

Dana’s Website 


Teresa’s Website- (sign up for my newsletter!) 

Teresa’s Insurance Webinars -

Nobody Told Me That Podcast Drug Addiction podcast:

Teresa’s Book Moving Your Patients to Yes! Easy Insurance Conversations (use ‘newsletter’ for $3 off)


Susan’s Website:  (sign up for the newsletter)

SGS Phone:  888-994-3167

Book Money In, Money Out: Financial Organization In Your Practice 

Book Getting The Most Out of QuickBooks In Your Practice  

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