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Based on over 25 years of guiding practices to a greater understanding in their financial organization and business flow, Susan Gunn brings a voice of wisdom to the confusion. She is known for being energetic, laughs a lot, and a gives honest, sometimes direct, but always practical advice.

Nov 9, 2020

In this episode Susan is joined by Linda Valencia and Jody Catalanello from Mosaic Management Group to discuss patient collections! Now is the time to implement sound financial organizational systems and procedures into your practice. 


Episode Highlights

  • Communication skills
  • Financial health within the practice
  • Reports to run
  • Tracking EFT payments
  • Daily billing
  • Patient overpayment
  • Paperwork is crucial 


“Money is sensitive.”

“You have to be willing to work with a team member and gain the skills, and internal courage.”

“Don't ask a question you might not like the answer to.” 

“Dentists are not in the banking business.”

“Discounts for a dental practice reminds me of something from K-Mart.”

“Without accurate data you cannot make any decisions.”

“I'm working for you as an advocate with the insurance company, but I can make no guarantees.” 

“Written agreements are a way to test for patient acceptance.” 

“Inform before you perform… don’t drill, fill and bill."


Links & Resources 

Mosaic Management Group 

248-792-2700 (Mosaic Management Office) 


Susan’s Website: 

Susan’s Books: