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Based on over 25 years of guiding practices to a greater understanding in their financial organization and business flow, Susan Gunn brings a voice of wisdom to the confusion. She is known for being energetic, laughs a lot, and a gives honest, sometimes direct, but always practical advice.

Feb 15, 2021

This week on Money In Money Out, Susan Gunn welcomes back her friend and colleague Teresa Duncan, MS speaker and owner of Odyssey management to highlight the features of “Shady Dental,” a fictional and not so ethical dental practice.


Episode Highlights

  • Crippling temptations of owner dentists of Shady Dental
  • Shady behaviors of Shady Dental team members
  • Teresa and Kevin’s reading of “The Hoverboard Dentists” texts
  • What would you do If you worked at Shady Dental?


“I am hearing from others that because of this past year, substance abuse is on the rise.”

“When the receptionist needed her alone time, she was going to her car for another bump of cocaine. That explained her erratic behavior.” 

“Drug addiction does creep in and affect jobs. We need to ensure we do no harm to our patients.”

“Precedence is always set at the top of the business.” 

“Sometimes they walk right past the front desk without paying.”

“Forgiving patient co-pays is illegal but is being used as a marketing tool!”

“At Shady Dental there is a lot of equipment turn-over, a lot of supplies turnover, because it walks out the back door.”

“Shady Dental also hires a new hygienist from a near-by practice, so that she will bring her patient base with her.”

“Leadership in the practice matters. If the doctor does not lead, someone else will step into that role to lead. And they may not like who takes the lead.” 

“I love talking to the dental students, being able to make a difference in what they are going to go through down the road. It is so important.” 

“If you are an Associate Doctor, you need to learn to run your own reports.”

“How much caffeine do you need to run a practice for crying out loud? Hopefully she was buying Starbucks for everyone.”

Links & Resources 

Teresa’s Website- (sign up for my newsletter!) 

Nobody Told Me That Podcast Episode 70:  Fraudulent Hoverboard Dentist Dramatic Reading

Nobody Told Me That Podcast Drug Addiction podcast:

Teresa’s Book Moving Your Patients to Yes! Easy Insurance Conversations (use ‘newsletter’ for $3 off)


Susan’s Website -  (sign up for my newsletter)

Book Money In, Money Out: Financial Organization In Your Practice 

Book Getting The Most Out of QuickBooks In Your Practice  

Book Advanced QuickBooks In Your Practice  

Ask The Expert Online Consultation 

Money In, Money Out Lies Breed Lies Episode: SBA EIDL & PPP Fraud

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