Oct 26, 2020
In this episode, Susan is joined by long time friend and well known colleague, Sandy Pardue of Classic Practice Resources, to talk about hot topics! A consultant for over 25 years, Sandy shares her knowledge and tips with listeners in 5 obvious choices needed to ensure practice stability going forward, through the fall and OUT of 2020!
Episode Highlights
- Covid-19 resurgence
- 5 obvious choices
Quotes
“It is really important that the team has confidence and stays positive.”
“We are in a relationship business.”
“You are either patient focused, or self focused.”
“As the leader of the practice if you want your team to follow you, then you need to care for them. Compassion goes a long way.”
“Have you implemented a system so you know If there are accounts that are overdue by 30 day, by 60 days?”
“If you can wait, do so.”
“Business slowed down and I started looking at these reports… and something seems off.”
“Patients that are just patients, that are not loyal, they will change offices so fast, and they are not referring.”
Links & Resources
Sandy Pardue: https://classicpractice.com
Sandy's Podcast: Dental Drill Bits (iTunes, Google, Stitcher, etc)
Susan’s Website: https://susangunnsolutions.com
Susan’s Books: https://susangunnsolutions.com/shop/